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  • Global Key Ltd Rotator
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Looking for fast and easy answers?

At Globalkey, we are committed to making your travel experience as easy and straightforward as possible. Check out some of the answers to these frequently asked questions or call a member of our team on <insert number>. We are always happy to discuss any queries you may have.

Payments and credit cards

Q. Do I need a Credit/Debit Card to book online?
A. Yes. We only accept bookings on this website when paid using a Credit/Debit Card. You cannot book in any other way.

Q. What is the amount I will be charged at the time of booking?
A. At the time of booking confirmation you are only charged a booking deposit. This is 10% of total booking amount which is non-refundable.

Q. When will I have to pay the remaining balance amount?
A. The remaining balance is due on arrival at the hostel/hotel.

Q. My Credit/Debit card number is correct and details are correct, but the website keeps declining my booking. Why?
A. This can happen because of the following reasons:

You have reached your credit limit
The card type is not accepted at the property
The expiry date on the card precedes the reservation date
There is a computer error
Your bank/card issuer has refused the transaction

Q. How does the website convert the currency rate?
A. This is based on the currency exchange rates provided by “Xe.com”and “Realex” every day to our website booking engine.

Making Online Bookings

Q. What is the maximum number of people I can book for?
A. You can book for up to 9 people online at a time. If you have a requirement for 10 or more people please click on Group Bookings<link to group bookings> section of our website and send in your request.

Q. Can I make a booking over the telephone/fax or by email?
A. Yes, please contact the property you would like to book to proceed with making a booking over the phone/fax. You will be charged for the first night’s stay for making bookings via phone/fax.

Q. I am booking a dormitory for more than one person, but we are not enough to be a group booking; will we still be in the same room?
A. Though the accommodation provider will try and place your small group together as much as possible, your booking is by bed and room type. Therefore it is not guaranteed that you will all be in the same room. If you have special needs, (e.g. a minor in your group), check with the hostel to be sure they can accommodate you before you book! Remember, your booking deposit is non-refundable.

Q. I have made an error while making a booking and it has gone through. What should I do?
A. If you made a mistake (wrong dates, rooms, or people booked) while making a booking, you do not need to re-book. Please get in touch with the accommodation provider immediately. The details (email) of the accommodation provider is sent to you as soon as your booking is made. Although please remember that deposits and booking fee are non-refundable under all circumstances, hence please take care while making a booking and review the booking details carefully before clicking on the “confirm” button. All changes are subject to availability, please note prices may vary depending on dates booked.

To book a room or for more information on any of our hostels in London or Brighton, call Globalkey today on 020 7229 8888, to speak to one of our helpful team members.